Terms & Conditions

Last updated: 7 June 2026

This website and its associated materials, products, and services (the "Services") are owned and maintained by Forward Business Solutions Ltd, a private limited company registered in England & Wales with Company No. 16359150, registered office 2 South Pasture, South Kelsey, LN7 6RF ("Forward Business Solutions", "Company", "we", "us", "our").

These Terms & Conditions, together with any documents they expressly incorporate by reference including the Privacy Policy and the Earnings Disclaimer (collectively, "Terms"), are between Forward Business Solutions Ltd and you, whether as a guest or as a customer of the Services, and whether or not you have paid to use any Services as the purchasing individual or business ("you", "your").

These Terms govern your access to, use of, rights in relation to, and obligations when using the Services. Please read the Terms carefully before you start to use the Services. By using the Services, you accept and agree to be bound by the Terms where applicable to you.

1. What we provide within the Services

(a) "Website" - all areas of this website accessible to the public by guests.

(b) Creator Club ("Course") - our programme consisting of group coaching sessions, module workbooks, private community access, and other materials.

(c) "Platform" - the managed platform(s) used to deliver the Course and the Membership.

(d) "Private Session" - ad-hoc, bespoke, or custom session engagements with us outside of any packaged programme, purchased separately.

(e) "Content" - any materials associated with the Services, including videos, templates, workbooks, and other downloadable or streaming materials.

(f) "Initial Consultation" - any discussion between you and us prior to purchasing any Content or prior to a paid engagement with us, whether through the Course, the Membership, a Private Session, or other activity offered by the Company from time to time ("Purchased Items").

(g) "Guest Items" - any Services separate from Purchased Items.

(h) The Evergreen Academy ("Membership") - our recurring membership programme, the term, fees, and contents of which are those set out in Schedule 1 and at the checkout you accept, delivered on the Platform. A "Member" is a person or business with an active, paid Membership.

(i) Business FOR Life ("BFL") - our one-off, self-paced 14-day online course and private community, including a live masterclass and a personalised plan generated for you, as set out in Schedule 3 and at the checkout you accept.

References to the "Course" mean Creator Club and do not include the Membership. The Membership is governed by these Terms as supplemented by Schedule 1 (The Evergreen Academy Membership) and, where you load other people's personal data into tools we provide, Schedule 2 (Data Processing Terms). Schedule 1 prevails over the body of these Terms in the event of any conflict in respect of the Membership. Business FOR Life is governed by these Terms as supplemented by Schedule 3 (Business FOR Life).

The Course contains weekly group coaching sessions, scheduled generally once per week but which may be rescheduled at the Company's discretion. Once you have purchased the Course, you may attend the weekly group coaching sessions on a lifetime basis, subject to the Terms below. This lifetime-access arrangement applies to Creator Club (the Course) only; access to Membership content is governed by Schedule 1 and ends when the Membership ends (S1.11).

2. Pricing and payment

Prices are shown at the relevant places during use of the Services (inclusive or exclusive of VAT as displayed). These places may include checkout pages navigated to by you, or accessed through payment links provided to you by us. For recurring subscriptions (including the Membership), the recurring amount, billing frequency, minimum term and total payable are shown clearly at the checkout before you purchase.

Payments are processed through and by the Platform or another payment method agreed between you and us. You authorise us and our processors to charge your selected payment method to pay for your use of Purchased Items. For recurring subscriptions, you additionally authorise recurring charges for the duration of that subscription as set out in Schedule 1.

You must pay all fees in full and on time, without any set-off, counterclaim, deduction, or withholding except as required by law. You may not withhold or reduce any payment on account of any actual or alleged claim, dispute, dissatisfaction, or counterclaim; such matters are dealt with under clause 15. We may set off any amount you owe us against any amount we owe you.

All Membership fees are inclusive of VAT at the prevailing rate. If the statutory VAT rate or treatment changes during a committed term, we may adjust the VAT-inclusive price so that the net amount excluding VAT is unchanged, on notice. Where a fee is stated exclusive of VAT (for example the hosting fee), VAT is added at the prevailing rate.

3. Privacy and data protection

In addition to the Privacy Policy incorporated by reference into the Terms, your attendance at Initial Consultations, the Course, the Membership, Private Sessions, and any other meeting (online or otherwise) may be audio/video recorded and machine-transcribed for service delivery, training, support, and quality purposes.

We record and machine-transcribe these sessions relying on our legitimate interests (and, for delivery, performance of our contract with you). We do not rely on your consent for the recording. You may object before a session by emailing [email protected], and we will discuss alternatives or non-recorded participation where practicable, without losing the value of the session where possible. Our Services are not designed to collect special-category information; please keep health, family, or other sensitive matters out of recorded sessions. You agree to abide by the confidentiality obligations in clause 4.

4. Conduct and confidentiality

You must: (a) maintain the confidentiality of other participants' information and personal data; (b) act respectfully and avoid disruptive or harassing behaviour; (c) refrain from disclosing confidential information; (d) refrain from posting unlawful, harassing, defamatory, or promotional content; and (e) not do any of the following: harvest data, spam or solicit, record or share Content except as permitted, access Purchased Items without completing payment, attempt to bypass technical controls, or perform any other activity that contradicts the intended use of the Purchased Items.

We may remove content or deny access if you breach these standards or our community guidelines.

5. Intellectual property and permitted use

All Content and materials, whether for Guest Items or Purchased Items, are our intellectual property or are licensed to us. We grant you a personal, non-exclusive, non-transferable, revocable licence to access and use the Content for your own business or educational purposes.

In addition to your obligations under clauses 4 and 6, you agree not to: (a) copy, reproduce, distribute, publish, resell, or publicly share the Content; or (b) create, market, or deliver derivative or competing courses, programmes, or consultancies based on the Content. You may adapt and use template outputs for your own business, but not to provide similar services or training to others.

6. Accounts and access

(a) For the Course and similar engagements: (i) following payment, you will be granted access to Purchased Items; (ii) you receive lifetime access to the Course materials for as long as we continue to make the programme available and maintain the Platform; we may migrate platforms or retire the programme with at least 90 days' notice. This clause 6(a)(ii) applies to Creator Club (the Course) only and not to the Membership.

(b) For Private Sessions: following payment, your session will be confirmed and booked.

(c) General: we may suspend access for unpaid or failed payments. You must keep your login secure and not share your credentials or Content. Access is personal and non-transferable. We may suspend access if we reasonably suspect misuse.

(d) For the Membership: access is granted on payment and continues only for so long as your Membership is active and paid. Access is suspended on failed or unpaid charges (clause 6(c)) and ends on cancellation or termination of the Membership in accordance with Schedule 1.

7. Communications about Guest Items

The Initial Consultation does not require payment. We may present available offers during or after the consultation. Deliverables or reports may be provided at our discretion. Guest Items, including materials available on the Website, do not require payment. We may update the definitions of Guest Items and Purchased Items from time to time.

8. Cancellation and refunds (Course, Business FOR Life, and Private Sessions)

This clause 8 applies to the Course, Business FOR Life (as supplemented by Schedule 3), and Private Sessions. It does not apply to the Membership, which is governed by Schedule 1; no cooling-off or change-of-mind refund applies to the Membership. Where you contract with us as a consumer, your non-waivable statutory rights apply; where you contract as a business, the statutory consumer cooling-off regime does not apply.

(a) Digital Content: where a consumer purchases fixed digital content that can be accessed separately from attended sessions ("Digital Content"), a statutory 14-day cancellation period ("Cooling-Off Period") applies, subject to the following. By requesting or consenting to immediate access, you acknowledge that this Cooling-Off Period ends once you access the Digital Content. "Access" includes using the Platform, opening gated lessons, or downloading materials. Once Access occurs, no refunds apply except as required by law. If you do not access the Digital Content within 14 days of purchase, you may cancel for a full refund subject to clause 8(b). We may deduct reasonable administrative fees from any refund we issue.

(b) Group Coaching via Course: group coaching forms part of the overall Course. Because access to the Digital Content ends the cancellation right and group coaching is ancillary to that content, no refunds are due for missed sessions. If you have not accessed the Digital Content and have attended no more than one group coaching session, we may, at our discretion, provide a pro-rata refund. We may also offer recordings at our discretion.

(c) Private Sessions: sessions are prepaid and non-refundable once booked. You may reschedule once with at least 48 hours' notice. Requests within 48 hours of the start time may be refused. No-shows or late cancellations are charged in full.

(d) Our reschedules: if we must reschedule, we will offer a reasonable alternative. If none can be agreed, we will refund the affected portion of the Services. We have no further liability in such circumstances.

(e) Statutory rights: nothing in this clause affects your non-waivable statutory rights under UK consumer law, where they apply to you.

9. Representations and warranties

The Earnings Disclaimer is incorporated by reference into the Terms. It clarifies that no statement about income, results, timelines, or effort creates any promise or warranty, subject to clause 10.

10. Support Session (Course only)

This course is designed to give you the steps and tools to work towards generating sales. As stated in clause 9 and the Earnings Disclaimer, we make no representation and give no warranty that completing the programme will generate any sales or other result. The following is offered as a goodwill commitment and is not a results guarantee.

If you (a) complete the full Course programme and (b) implement the required actions but (c) have not made a single sale within 6 weeks after completing the Course programme, we will offer one free 1:1 Troubleshooting Coaching Session to help diagnose gaps and prioritise next steps. This commitment does not entitle you to any refund, credit, or further coaching beyond the single session and does not guarantee any outcome.

Eligibility: within 6 weeks after Course completion, email [email protected] with subject "Support Session Request" and verifiable confirmation that you have (i) watched 100% of the core modules (as shown by the Platform); (ii) completed the core Course worksheets/templates; (iii) published a live sales page and checkout; (iv) run at least one live traffic source as described in the Course content for a continuous 14-day period with meaningful activity; and (v) attended at least 10 of 12 group coaching sessions, watched recordings of any you missed, and acted on feedback (where applicable). We may request reasonable additional information to verify activity. We will provide a booking link within 7 days of confirming eligibility; the session must be booked within 7 days of the link and taken within 7 days of booking. One session per customer, non-transferable.

This clause 10 applies to the Course (Creator Club) only and does not apply to the Membership.

11. Limitation of liability

We do not exclude or limit liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any liability that cannot lawfully be excluded.

To the maximum extent permitted by law, we exclude all liability for indirect or consequential loss, including loss of profits, revenue, data, goodwill, business, or opportunity.

Our total aggregate liability arising under or in connection with the Services shall not exceed the total fees you paid to us for the Services giving rise to the claim during the 12 months prior to the event. Hosting supplied by a third-party provider (S1.8) is excluded from this and is the provider's responsibility under its own terms.

The exclusions and limitations in this clause, and the benefit of clauses 16 and 20, apply for the benefit of the Company and also of its directors, employees, contractors, Steph Ward, and the hosting provider, each of whom may rely on them. All Services (including 1:1 coaching and the support lifeline) are provided by the Company; Steph Ward acts as the Company's representative and contractor and accepts no personal contractual liability to you.

We are not liable for delay or failure caused by events beyond our reasonable control (see clause 18).

12. Third party services

We use third-party platforms and processors to deliver the Course and the Membership, including the Platform (GoHighLevel), payment processors (such as Stripe), communications providers, and the hosting provider defineXTEND Ltd (trading as High-Velocity X) referred to in Schedule 1. Each has its own terms and privacy notices, as described in the Privacy Policy. We are not responsible for third-party outages or changes but will take reasonable steps to maintain continuity of service delivery.

13. Publicity, testimonials, and use of likeness

We may create and publish client success stories (including written testimonials, anonymised metrics, screenshots, and short clips from calls or events) to illustrate typical workflows and common pitfalls. We will not disclose confidential information. We will obtain your opt-in consent (by email, form checkbox, or on-camera consent) before publishing any material that identifies you (name, image, voice, company, or unique performance metrics). You may withdraw consent at any time; withdrawal does not affect prior good-faith publications. We may use anonymised or aggregated statistics that do not identify you. Our calls may be recorded/transcribed as stated in clause 3; we capture stills/clips for marketing only with your consent if you are identifiable. Publication of a success story does not imply you endorse our Services or guarantee results, nor that we endorse you. See the Earnings Disclaimer.

14. Assignment, novation, and sub-contracting

We may assign, novate, transfer, charge, or sub-contract our rights and obligations (including transferring the Membership and the recurring payment arrangement to an affiliate or to a buyer of our business), on written notice to you. You may not assign or transfer your rights or obligations without our consent. We may use sub-contractors (including Steph Ward and the hosting provider) and remain responsible for what we are required to provide.

15. Complaints and dispute resolution

If you have a concern, raise it in writing to [email protected] before initiating any chargeback, card dispute, or public statement. We will acknowledge within 5 business days and aim to respond within 20 business days. If we cannot resolve it, both parties will attempt mediation through CEDR or the Centre for Effective Dispute Resolution before issuing proceedings. Nothing in this clause prevents either party seeking urgent injunctive relief, affects the jurisdiction in clause 23, affects your non-waivable statutory rights, or affects your right to complain to the Information Commissioner's Office (ICO).

16. Member content: licence, warranties, and indemnity

You retain ownership of content you submit (posts, materials, data, and the like) ("Your Content"). You grant us a worldwide, non-exclusive, royalty-free licence to host, store, display, moderate, and distribute Your Content as needed to deliver the community and the Services.

You warrant that you own or are licensed to use Your Content, that it does not infringe any third party's rights or any law, and that you have a lawful basis and all necessary consents for any personal data you share. You will indemnify us and our directors, employees, contractors, Steph Ward, and the hosting provider against losses, claims, and reasonable costs arising from Your Content, your breach of clause 4, your misuse of the Services, or your breach of data-protection or marketing law (including Schedule 2).

The community may contain content posted by members; those views are the members' own. We do not actively monitor and are not liable for member content, subject to clause 11. We operate notice-and-takedown: tell us at [email protected] and we will review.

17. AI and automated outputs

Some Services produce outputs using automated or AI tools (for example funnels, ad drafts, automations, templates, and generated text). These are a starting point and are subject to the Earnings Disclaimer and clause 11. We give no warranty as to their accuracy, originality, non-infringement, fitness for purpose, or compliance with any platform policy or law. You must review, approve, and test outputs before use. Your licence to use them is non-exclusive and non-transferable. We may produce similar outputs for others.

18. Force majeure

Neither party is liable for delay or failure to perform caused by an event beyond its reasonable control, including hosting, internet, platform or payment-processor outages, cyber-attack, fire, flood, illness, industrial action, or governmental action. The affected party will notify the other as soon as practicable and use reasonable efforts to mitigate. If such an event materially prevents delivery for more than 30 continuous days, either party may suspend the affected Services or terminate the unaffected future period; on such termination by us, we will refund fees paid in advance for Services not yet delivered. Your obligation to pay fees for the committed Initial Term is otherwise unaffected. Ordinary reschedules are dealt with under clause 8(d).

19. Notices

All notices must be in writing. Any cancellation of the Membership is effective only by email to [email protected] with the subject "Membership Cancellation"; messages by WhatsApp, SMS, social media, or to an individual are not valid notice of cancellation. We send notices to your account email. A notice is deemed received on the next business day after sending. We will acknowledge a valid cancellation within 5 business days, and any notice period runs from our receipt.

20. Third party rights

A person who is not a party to these Terms has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term, except that we may enforce benefits conferred on our affiliates, directors, employees, contractors, Steph Ward, and the hosting provider (including the indemnity and limitation-of-liability provisions). The parties may vary or rescind these Terms without the consent of any such third party.

21. Survival

Termination or expiry does not affect accrued rights and obligations, including accrued and committed fees. The following survive: intellectual property (clause 5), conduct and confidentiality (clause 4), member content and indemnity (clause 16), limitation of liability (clause 11), payment, set-off and chargeback provisions (clause 2, S1.4, S1.7A), complaints (clause 15), notices (clause 19), third party rights (clause 20), governing law (clause 23), and entire agreement (clause 24), together with any provision expressed to survive.

22. Accessibility

We aim to make the Services reasonably accessible. If you need a reasonable adjustment to access or participate, contact [email protected] and we will make reasonable efforts to assist.

23. Governing law and jurisdiction

These Terms, and any non-contractual obligations arising from them, are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction to settle any dispute. If you are a consumer resident outside the UK, the mandatory consumer-protection laws of your home country may also apply.

24. Entire agreement, variation, and amendments

These Terms (including Schedule 1 and, where applicable, Schedule 2), together with the items and prices shown at the checkout you accept and the documents incorporated by reference, constitute the entire agreement regarding the Services and supersede all prior or contemporaneous proposals, offer pages, and representations (see also S1.1B for the Membership).

No statement, assurance, or representation made in conversation, on a call, or by WhatsApp, SMS, email, or any informal channel varies these Terms or creates any collateral warranty or side agreement. These Terms may be varied only by a written variation accepted by both parties that expressly refers to these Terms. You acknowledge you have not relied on any such informal statement.

We may update these Terms, the incorporated documents, the Content, or the Services from time to time (for example for legal, technical, or operational reasons). Material changes will be posted on the Website or notified by email. If changes materially affect your current Purchased Items, we will provide reasonable notice and relevant accommodation. No waiver is effective unless in writing. If any provision is found illegal, invalid, or unenforceable, it will be modified to the minimum extent necessary to remain valid, and the remainder continues in full force.

25. Contact

For any questions regarding the Terms, contact: [email protected]

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Schedule 1: The Evergreen Academy Membership

S1.1 Application and precedence. This Schedule applies to your purchase and use of The Evergreen Academy ("Membership"). It forms part of, and supplements, the Terms. Where it conflicts with the body of the Terms in respect of the Membership, this Schedule prevails. The Membership is a separate product from Creator Club (the Course); buying one does not grant access to the other unless we expressly say so.

S1.1A Business-to-business basis. The Membership is offered and sold to business customers only. By purchasing, you confirm that you are entering into the Membership wholly or mainly for the purposes of your trade, business, craft, or profession, and not as a consumer. Accordingly, the consumer-protection regime (including the cancellation/cooling-off rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the unfair-terms provisions of the Consumer Rights Act 2015) does not apply to the Membership. The Initial Term is committed from the date of purchase.

S1.1B Supersession and non-reliance. These Terms and this Schedule, together with the items and prices shown at the checkout you accept, are the entire agreement for the Membership and supersede and replace in their entirety all prior or contemporaneous proposals, quotations, offer pages, order forms, decks, brochures, emails, WhatsApp/SMS messages, voice notes, calls, and any other written or oral representations, statements, promises, guarantees, or assurances about the Membership (including any earlier cancel-any-time, no-lock, month-to-month, free-hosting, rate-lock, refund, or guarantee statements), whether made by us, by Steph Ward, or by anyone on our behalf. You acknowledge that you have not relied, and do not rely, on any such statement and will have no remedy for it (whether innocent or negligent). Nothing in this clause limits liability for fraud or fraudulent misrepresentation. If any earlier proposal conflicts with these Terms, these Terms prevail.

S1.2 What the Membership includes. The Membership comprises the items shown at checkout, which currently include: the Step-by-Steph™ Training Programme; the Resource Library; the weekly Expertise Group Clinic; an Automation Audit; and access to the member-only Velocity Web Hosting rate (a separate service, see S1.8). Where your checkout confirms founding-member status, it also includes the founding bonuses in S1.9. Some elements are digital content (training programme, resource library) and some are live services (clinic, audit, coaching). We may reschedule, substitute, or update individual elements (for example clinic timing or module content) at our discretion, provided the overall benefit of the Membership is not materially reduced. Material adverse changes are handled under clause 24.

S1.3 Membership term and commitment. The Membership runs for the committed initial term shown at the checkout you accept, beginning on the date of purchase (the "Initial Term"). The Initial Term is a committed programme: you agree to remain a Member, and to pay the monthly fee, for the whole of the Initial Term. The Membership does not renew automatically. It ends at the end of the Initial Term unless you choose to continue it under S1.5.

S1.4 Fees and recurring payment. The Membership fee is the amount shown at the checkout you accept, payable monthly in advance and inclusive of VAT, at the founding-member rate for the Initial Term. By purchasing, you set up a recurring payment and authorise us and our payment processor to charge that monthly fee to your chosen payment method automatically on each monthly billing date for the Initial Term (a continuous payment authority). You commit to the fee for the whole of the Initial Term; the total you commit to is the monthly fee multiplied by the number of months in the Initial Term.

You may have a right to ask your bank or card provider to cancel the recurring card authority. Doing so does not cancel your Membership or reduce the fees you have committed to for the Initial Term, which remain payable as a debt. If the card authority is cancelled or a payment fails, we may invoice you for the committed fees, payable within 14 days, and recover them as a debt. You must keep your payment details current. Suspension of access for non-payment (clause 6(c)) does not reduce or postpone the committed fees. Persistent non-payment is a breach (S1.10).

If you continue under S1.5, the standard continuing rate then applicable applies, and we will tell you what it is before you continue.

S1.5 Continuation and restructuring (no auto-renewal). The Membership does not auto-renew. It ends at the end of the Initial Term unless you and we agree it will continue. Before the Initial Term ends, we will contact you with the option(s) to continue. We may, at our discretion, offer continuation as a further fixed term, as a rolling monthly arrangement, or on another structure or rate appropriate at that time; the continuing rate is the standard rate then applicable unless we tell you otherwise. Your Membership continues only if you accept the option offered; if you do not, the Membership and recurring billing end at the end of the Initial Term. From time to time we may present options to restructure your Membership (for example a different level of support, term, or rate); any restructuring takes effect only by a written variation you accept that expressly refers to these Terms (clause 24), recorded in writing. Where your Membership continues on a rolling monthly basis, you may cancel it on 30 days' notice (clause 19), and the committed-term provisions in S1.7(a)–(b) do not apply to that rolling period.

S1.6 No cancellation for change of mind (business customers). Because you contract as a business (S1.1A), the consumer cooling-off regime does not apply and there is no right to cancel the Membership for change of mind. Your commitment to the Initial Term begins on the date of purchase. If we choose to offer a short goodwill cancellation window, it will be stated expressly at checkout; absent that, none applies.

S1.7 Cancellation by you, and the committed term.

(a) The Initial Term is a committed, non-refundable programme (S1.6). We do not give refunds for the Initial Term, in whole or in part.

(b) During the Initial Term: you may give notice of cancellation under clause 19, but giving notice does not stop the remaining committed payments. All monthly payments for the Initial Term remain due, whether collected on the monthly schedule or invoiced as a debt under S1.4. Cancellation during the Initial Term does not entitle you to any refund and does not reduce your commitment.

(c) In place of continued participation we may, at our sole discretion, offer an alternative arrangement (for example a pause, deferral, downgrade, or transfer of your remaining Membership). Any alternative is offered without refund, is at our discretion, and is not something you are entitled to.

(d) After the Initial Term (rolling monthly only): where your Membership continues on a rolling monthly basis (S1.5), you may cancel on 30 days' notice (clause 19), taking effect at the end of the notice period, and the committed-term provisions in (a)–(b) do not apply. Fees already paid are not refundable.

S1.7A Chargebacks. Because the Membership is a committed, non-refundable programme for the Initial Term, the monthly fees are validly due. Raise any concern under clause 15 (Complaints) before initiating any chargeback, card dispute, bank reversal, or processor dispute over a fee properly payable. Initiating such a dispute over a fee properly payable is a breach of these Terms; we may contest it (using your acceptance and checkout records), suspend access pending resolution, recover the disputed amount plus any chargeback or admin fee and reasonable recovery costs, and treat persistent or bad-faith chargebacks as material breach. Nothing in this clause affects any genuine right to dispute an erroneous, unauthorised, or fraudulent charge.

S1.8 Member-only Velocity Web Hosting (separate service). A member-only rate for Velocity Web Hosting is available to you. It is a separate, optional service, not included in the Membership fee, and taken only with your separate express consent (no pre-selected add-ons). It is supplied, contracted, and billed by defineXTEND Ltd (trading as High-Velocity X), company number 08031789, directly to you under that provider's own terms at https://highvelocityx.com/terms; your contract for it is with that provider, not with us, and we do not host, bill for, or guarantee it (clause 12). You sign up and pay the provider directly (currently via Stripe).

Under the provider's terms, the hosting is billed monthly on a rolling basis and is cancellable on 30 days' written notice; a three-month minimum term applies only where you take onboarding or migration support, which includes the done-for-you Business Engine set-up bonus (S1.9), and in that case the fees for the minimum term remain due if you cancel early. The service is provided on an "as-is" and "as-available" basis, with no uptime guarantee or service-level agreement, and support is on a 24 to 48 business-hour target. The member-only rate is reserved for active members of The Evergreen Academy; if your Membership ends, the provider may continue the service at, or move you to, its standard pricing on at least 30 days' notice (see S1.8A). The provider's terms govern the hosting in all respects; this S1.8 is a summary for your convenience and does not vary them.

S1.8A Your assets on exit. Your website, funnel content, domain, and your own business and customer data belong to you. Under the hosting provider's terms, all of your input and output remain your property, and on termination of the hosting you are given a reasonable opportunity to export your data before access ends. If your Membership ends, only the member-only rate ends; the hosting service itself need not end, and the provider may move you to its standard pricing on at least 30 days' notice. We will not withhold anything within our control that belongs to you, and will not switch off your live site or withhold a domain transfer by reason only of your Membership ending. Anything to do with the hosting service itself is governed by the provider's terms (S1.8).

S1.9 Founding-member bonuses. Where your checkout confirms founding-member status, the Membership also includes the bonuses listed there, currently: private 1:1 coaching sessions with Steph; a done-for-you Business Engine set-up; and a WhatsApp support lifeline.

The done-for-you Business Engine set-up is a set-up and launch service comprising the build and launch of an initial Meta ad campaign, a funnel, and core automations, delivered within the first 60 days of your Initial Term. Completion means the assets are built and handed over. We do not promise any impressions, leads, bookings, sales, or other result; results may be zero. Advertising spend is payable by you directly to the advertising platform and is not included in the Membership fee; the Meta ad account and its policy compliance are yours. See the Earnings Disclaimer.

The WhatsApp support lifeline is available Monday to Friday, 9am to 5pm UK time (excluding public holidays and notified holiday periods), with a target response within one business day, for short Membership and implementation questions only. It is asynchronous and is not a real-time, 24/7, emergency, or guaranteed-turnaround service, not a substitute for the clinic or the 1:1 sessions, and not regulated legal, financial, tax, or compliance advice. It is subject to fair use. We may set reasonable limits on it, or substitute or withdraw it on notice, without affecting your committed Initial Term. Messages may be recorded per clause 3.

We may deliver the bonuses either early in the Initial Term or scheduled across it, at our discretion. Because the Initial Term is a committed, non-refundable programme (S1.3, S1.7), the timing of bonus delivery does not change your commitment to, or liability for, the full Initial Term, and bonuses already delivered are not refundable or chargeable back on cancellation. Bonuses have no cash value and are non-transferable. The 1:1 sessions follow the rescheduling rules for Private Sessions (clause 8(c)), require at least 48 hours' notice to reschedule, and any unused sessions expire at the end of the Initial Term without carry-over or refund.

S1.10 Suspension and termination by us. We may suspend access immediately for non-payment or to protect the Services or other members. For other remediable breaches, we will give written notice describing the breach and 14 days to remedy it, and may terminate only if it is not remedied or if the breach is material or irremediable. On termination for your material breach during the Initial Term, the committed Initial Term fees remain payable as a debt; this protects our legitimate interest in the committed programme and is not a penalty. We will act reasonably and proportionately. We may also retire or migrate the Membership on at least 90 days' notice.

S1.11 Effect of cancellation or termination. On the Membership ending, your access ends at the end of the period you have committed to and paid for (or immediately where we terminate for cause). Your licences to the Content are revoked (clause 5). The member-only hosting rate ends (S1.8, S1.8A). No further charges are taken except amounts already due or committed for the Initial Term. If we retire or discontinue the Membership during the Initial Term for reasons other than your breach or a force-majeure event, your committed-fee obligation ends from the retirement date and we will refund any fees paid in advance for Membership periods not delivered.

S1.12 Changes to the Membership. We may update the contents, structure, or terms of the Membership in line with clause 24. Where a change materially and adversely affects your current Membership, we will give reasonable notice and a relevant accommodation.

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Schedule 2: Data Processing Terms (member's own contacts' data)

This Schedule applies where we process personal data about your own contacts, clients, leads, or subscribers ("Your Contact Data") on your behalf in the course of delivering the Membership, for example during the done-for-you Business Engine set-up or any automation we configure for you. For Your Contact Data so processed, you are the controller and we act as your processor. The Velocity Web Hosting service itself is contracted directly between you and defineXTEND Ltd; the data-processing relationship for data held in that hosting is governed by that provider's own terms (which appoint you as controller and the provider as your processor), and this Schedule does not replace those terms. For your own account and billing data with us, we are the controller; see the Privacy Policy.

S2.1 Our obligations as processor. We will: (a) process Your Contact Data only on your documented instructions (these Terms and your use of the tools being such instructions), unless required by law; (b) ensure persons authorised to process it are under a duty of confidentiality; (c) implement appropriate technical and organisational security measures (UK GDPR Article 32); (d) engage sub-processors only with your general authorisation, and give notice of any intended change so you can object; (e) assist you, taking account of the nature of processing, to respond to data-subject rights requests and to meet your obligations under Articles 32 to 36; (f) notify you without undue delay, and in any event within 48 hours, on becoming aware of a personal-data breach affecting Your Contact Data; (g) at the end of the service, delete or return Your Contact Data at your choice, save where law requires retention; and (h) make available information reasonably necessary to demonstrate compliance and allow for audits on reasonable notice.

S2.2 Your obligations and warranties as controller. Before importing, messaging, advertising to, or running any campaign over Your Contact Data (including building a Meta Custom Audience), you warrant that: you have a valid lawful basis and, where required, PECR-compliant consent or a soft opt-in for marketing of that kind from the relevant sender, for each contact; that basis permits processing by the tools we set up and any transfer to advertising platforms; and you keep evidence of it. You will indemnify us and the hosting provider against losses arising from your breach of this Schedule or of data-protection or marketing law. If you cannot give these warranties for a list, we will not market to it.

S2.3 Processing details. Subject-matter: provision of hosting, CRM, and automation services. Duration: the term of the relevant service. Nature and purpose: hosting, storage, sending of communications you initiate, and automation you configure. Types of data: contact and marketing data you choose to load (typically names, contact details, and engagement data). Categories of data subjects: your contacts, clients, leads, and subscribers. Special-category data should not be loaded; if it is, you are responsible for an Article 9 condition.

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Schedule 3: Business FOR Life

S3.1 Application. This Schedule applies to your purchase and use of Business FOR Life ("BFL"), our one-off, self-paced 14-day online course and private community. It supplements the Terms; where it conflicts with the body of the Terms in respect of BFL, this Schedule prevails. BFL is a separate product from Creator Club and The Evergreen Academy.

S3.2 What BFL includes. BFL comprises the items shown at the checkout you accept, which currently include: in-app access to the self-paced 14-day course; a personalised Business FOR Life plan generated for you from the information you provide; a live masterclass; and access to the BFL private community. Some elements are digital content and one is a live session.

S3.3 Price, payment, and your right to cancel. BFL is a one-off purchase at the price shown at the checkout you accept (no subscription). Where you buy as a consumer, your statutory rights apply and the cancellation and refund terms in clause 8 (Digital Content) govern BFL. Because BFL includes digital content you can access immediately, if you ask for and consent to immediate access and acknowledge that your 14-day cancellation right ends once you access it, that right ends on access (clause 8(a)). The live masterclass is a service; if you ask us to provide it within the 14 days and then cancel, you pay a proportionate amount for it. Nothing in this Schedule removes a consumer's non-waivable statutory rights.

S3.4 Credit towards other programmes. Where we offer to credit your BFL fee against the price of another programme (for example Creator Club), the credit applies only if you purchase that programme on the terms we offer at the time, and it has no cash value. If your BFL purchase is cancelled or refunded, any such credit is void.

S3.5 Certificate. Where a completion certificate is offered, we will make it available to you on completion of the required steps within the BFL period.

S3.6 Day-14 support commitment (not a results or money-back guarantee). If you complete the BFL sprint, do the required steps, and reach the end without a usable Business FOR Life plan, tell us and we will provide reasonable additional support to help you complete it. This is a goodwill support commitment only. It is not a guarantee of any result, it does not entitle you to any refund, credit, or money back, and it does not affect your statutory rights.

S3.7 Your plan and results. The personalised Business FOR Life plan is generated from the information you provide and is a starting point, not advice and not a promise of any outcome. As set out in clause 9 and the Earnings Disclaimer, we make no representation or warranty that BFL, the plan, the masterclass, or anything you build will generate any income, clients, or other result; results may be zero. Any AI or automated output is subject to clause 17.

S3.8 Community. The BFL private community is subject to the conduct and confidentiality rules in clause 4 and the member-content licence and indemnity in clause 16. We may moderate content or remove access for breach.

(End of Terms & Conditions and Schedules.)